How credits, refunds and cancellations work at Mohor AI.
Last updated: August 2026
This Refund & Cancellation Policy applies to all purchases made on Mohor, a service operated by Shreyansh Kamaleshbhai Sodvadiya, Surat, Gujarat, India (Udyam: UDYAM-GJ-22-0623102).
By purchasing credits you agree to the terms below. Read them together with our Terms of Service.
Mohor is sold as prepaid credits. One credit is consumed each time the service generates an image for you. Credits do not expire on a fixed date and are not transferable between accounts.
There is no subscription and no recurring charge. You are never billed automatically, so there is nothing to cancel — simply stop purchasing credits.
If a generation fails — the service errors, times out, or returns no usable image — the credit is returned to your balance automatically. You do not need to contact us and you are not charged for work that was not delivered.
If you believe a credit was consumed without a result being delivered, write to us with your WhatsApp number and the approximate time, and we will check the record and restore the credit.
Unused credits are refundable within 7 days of purchase, provided fewer than 20% of the credits in that purchase have been consumed. We refund the unused portion to the original payment method.
Beyond 7 days, or once more than 20% of a purchase has been used, credits are non-refundable. This is because each generation incurs an immediate, non-recoverable cost to us from our AI processing providers at the moment you use it.
AI-generated images vary. If a delivered image is unusable because of a clear defect on our side — the wrong garment reproduced, a missing piece of the outfit, or a badly distorted result — send it to us and we will regenerate it at no cost, or return the credit.
We would rather fix the image than argue about the charge. Contact us before requesting a refund and in most cases it will be resolved the same day.
If you are charged twice for the same purchase, or money leaves your account but credits are not added, we refund the full amount in question. Send us the UPI transaction ID and we will verify and return it.
Write to hello@texai.co.in from the email you used to pay, or message us on the same WhatsApp number you used the service from, including:
We acknowledge every request within 2 business days. Approved refunds are issued to the original payment method within 5–7 business days. Your bank or UPI provider may take additional time to reflect the credit.
If you have a problem, contact us first. Raising a chargeback without contacting us usually takes longer to resolve than writing to us directly, and we may suspend an account while a chargeback is being investigated.
We may update this policy. The version in force is the one published on this page on the date of your purchase. Material changes will be reflected in the "Last updated" date above.
Questions: hello@texai.co.in